Refund Policy

1. Why Sales Are Final

Access is granted immediately after a successful payment, through a private download link. There is no physical delivery and no subscription — every purchase is a single one-time payment. Because a digital file cannot be returned or un-downloaded once delivered, digital purchases are treated as final. This is standard practice for downloadable products.

2. No Refunds Are Offered For

• Change of mind after the purchase.
• Not having read the product description or FAQ before buying.
• Expecting content that was not claimed on the sales page.
• Buying by mistake, or buying the same product twice deliberately.
• Your device or software being unable to open a file that is verified to be working.
• Any reason at all once the files have been successfully downloaded.

3. What We Do Instead — Free Support

We do not give money back, but we do make sure you actually receive what you paid for. If anything goes wrong with your download, we fix it free of charge:

• Download link not working — we send you a fresh link.
• Link expired or download limit used up — we reset it for you.
• Download page lost or closed by mistake — we re-send your access link.
• A file will not open — we send a replacement.
• Paid but never reached the download page — we grant access manually.

There is no limit on this support within 30 days of purchase. Write to us with your Razorpay Payment ID and we will sort it out, usually the same day.

4. The Only Exception

If your payment was successfully captured and we are genuinely unable to deliver the product to you at all — even after attempting a replacement — we will refund that payment in full. This is the only circumstance in which a refund is issued, and such a request must be raised within 7 days of purchase.

5. Payment Errors Are Not Refunds

These are payment problems rather than product refunds, and are always corrected: being charged twice for one order, being charged an amount different from the displayed price, or money being deducted while the payment failed. Send us your Payment ID and we will follow it up with Razorpay for you.

6. If a Refund Is Approved

Where a refund is due under section 4 or 5, we initiate it through Razorpay within 3 working days. Razorpay credits the amount back to the original payment method, usually within a further 5 to 7 working days depending on your bank or UPI provider. Refunds can only be sent to the same account or card used for the payment.

7. Cancellation

This is a one-time purchase, not a subscription. There is no recurring payment and therefore nothing to cancel. An order cannot be cancelled after payment, because delivery is instant.

8. Contact

Write to us at contactus@shopnity.in or via our Contact Us page. We reply to every message within 2 working days. Please contact us directly before raising a dispute with your bank — almost every issue is a broken link that we can fix in minutes.